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Service Level Agreements – What to look out for

Service Level Agreements – What to look out for

A service-level agreement (SLA) is a contract between a service provider and its customers that specified the services the provider will deliver and the terms and conditions of such delivery. It  defines the service standards the provider is obliged to adhere to....

Kanban’s past and present realities

Kanban’s past and present realities

The term Kanban is familiar to many. It is often associated with IT services and is seen by many as a new concept developed by technologists. However, that is not the case. The Kanban has been present and its methodology used for centuries. Inception in the 1600’s It...

Online forums: An education tool for a better learning experience

Online forums: An education tool for a better learning experience

Online forums, which are also known as online discussion boards, have long been a popular medium of discussion between individuals who share the same interest. A 2015 survey by Pew Research Centre showed that 15% of all internet users comment or read discussion on...

Using Staff Appraisals to improve performance

Using Staff Appraisals to improve performance

Staff appraisals are carried out by organisations in many different ways and to meet different objectives. Some appraisals are rather informal and sporadic. Others, are more formal and carried out on the basis of a pre-determined schedule,...

The future of teleworking post Covid-19

The future of teleworking post Covid-19

Going back just three months, the concept of teleworking was deemed by most local organisations,  as a “nice to have” rather than a “must-have” work option. The general approach by senior management was that teleworking was not a priority but, can be used to...

Best Practises when using Video Conferencing tools

Best Practises when using Video Conferencing tools

Online video conference meetings have become the new business norm as a result of the on-going COVID-19 pandemic. Business professionals need to adapt to this new style of business meetings. They need to develop their communications skills and here are a few tips...

VPNs – Business Continuity tool.

VPNs – Business Continuity tool.

Into our second month of COVID-19 lockdown, businesses globally look towards online tools to facilitate business continuity. These online tools were a necessity before the COVID-19 crisis arose, however their relevance as a business tool has never more recognised than...

eLearning is more than the use of a video conferencing tool

eLearning is more than the use of a video conferencing tool

Stephen P. D’Alessandro M.A. (Mrktg.), B.A. (Hons.) Bus. Mang, FIM, MIoD, MCIM Founder Director, AllSecure Ltd – eBusiness Systems Let me start off by declaring my interest in elearning platforms. As the founder director of a specialist software development firm which...

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