Job Title: Junior IT Support Technician
Location: Onsite/Hybrid + Client-Site Support (Malta)
Office Address: eBusiness Systems, Malta
Employment Type: Full-time
About eBusiness Systems
eBusiness Systems is a leading IT solutions provider in Malta, offering technology-driven services to businesses across various industries. We are looking for a Junior IT Support Technician to join our growing team and assist in delivering top IT support to our clients.
Job Overview
As a Junior IT Support Technician, you will be responsible for providing first-line technical support to clients, troubleshooting IT-related issues, and ensuring smooth IT operations within both internal and client environments. You will work in a hybrid setup, based at our offices in Pieta’ this will be combined with remote working and occasional on-site visits to client locations to deliver hands-on technical assistance.
Key Responsibilities
- Providefirst-level support to clients via phone, email, and onsite visits.
- Diagnose and troubleshoothardware, software, and network
- Assist insystem setups, configurations, and maintenance.
- Log and track support tickets using ahelpdesk/ticketing system.
- Hand over unresolved issues to senior IT staff when required.
- Maintain accurate documentation of support requests, solutions, and technical procedures.
- Supportclient IT operations by ensuring smooth running of systems and infrastructure.
- Assist inbasic cybersecurity and IT compliance
- Install, configure, and maintain IT equipment includingPCs, printers, and peripherals.
- Performbasic server administration under guidance.
Requirements
- 0 – 2 years of experience in an IT support or helpdesk role (entry-level candidates are encouraged to apply).
- Basic knowledge ofWindows OS, networking, and troubleshooting.
- Understanding ofMicrosoft Office 365 and general software support.
- Familiarity withticketing/helpdesk systems.
- Ability towork independently and provide support at client sites.
- Strongproblem-solving and communication skills.
- Fluent in English(Maltese is a plus).
- A validdriver’s licence is preferred but not mandatory.
- Certifications such asCompTIA A+, ITIL, or Microsoft certifications are a plus but not required.
- Applicants should already be resident in Malta.
Why Join eBusiness Systems?
- Training andcertification sponsorship (where applicable).
- Flexible working arrangementswith hybrid options.
- Opportunities forcareer growth and skill development.
- Travel allowance forclient-site visits (where applicable).
- Supportive team environment and mentorship.
How to Apply
If you are eager to launch your IT career and be part of a dynamic team, we would love to hear from you! Please send your CV and cover letter to hr@ebizmalta.com with the subject “Application – Junior IT Support Technician”.
We look forward to welcoming you to eBusiness Systems Team!