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Service Level Agreements – What to look out for

Service Level Agreements – What to look out for

A service-level agreement (SLA) is a contract between a service provider and its customers that specified the services the provider will deliver and the terms and conditions of such delivery. It  defines the service standards the provider is obliged to adhere to....
Kanban’s past and present realities

Kanban’s past and present realities

The term Kanban is familiar to many. It is often associated with IT services and is seen by many as a new concept developed by technologists. However, that is not the case. The Kanban has been present and its methodology used for centuries. Inception in the 1600’s It...
Using Staff Appraisals to improve performance

Using Staff Appraisals to improve performance

Staff appraisals are carried out by organisations in many different ways and to meet different objectives. Some appraisals are rather informal and sporadic. Others, are more formal and carried out on the basis of a pre-determined schedule,...