by Rachel Fitz | Jun 30, 2020 | Blog
A service-level agreement (SLA) is a contract between a service provider and its customers that specified the services the provider will deliver and the terms and conditions of such delivery. It defines the service standards the provider is obliged to adhere to....
by Rachel Fitz | Jun 30, 2020 | Blog
The term Kanban is familiar to many. It is often associated with IT services and is seen by many as a new concept developed by technologists. However, that is not the case. The Kanban has been present and its methodology used for centuries. Inception in the 1600’s It...
by Rachel Fitz | Jun 30, 2020 | Blog
Online forums, which are also known as online discussion boards, have long been a popular medium of discussion between individuals who share the same interest. A 2015 survey by Pew Research Centre showed that 15% of all internet users comment or read discussion on...
by Rachel Fitz | Jun 1, 2020 | Blog
Any senior manager, in the private sector, public sector or in the third sector, needs to be concerned with the manner in which their organisation manages to deploy resources efficiently and effectively. Each is concerned with...
by Rachel Fitz | Jun 1, 2020 | Blog
Staff appraisals are carried out by organisations in many different ways and to meet different objectives. Some appraisals are rather informal and sporadic. Others, are more formal and carried out on the basis of a pre-determined schedule,...
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